Oh no. What happened?!?
Are you ok?
Tell me. I want to help.
-The Ruff Rider
All returns and exchanges are subject to our policy below.
One-time item price adjustments will be honored if we are notified within 10 days of order shipment date. Refund amount will be made to the original form of payment. We will not refund to match promotional discounts or coupon codes, as they do not apply to previous purchases.
RETURN AND EXCHANGE POLICY
We want you to be completely happy with your purchase! So, we can take a look. Your unworn, unused item(s) may be returned or exchanged within 30 days of ship date. Please note that all Sale items are egible only for exchange for size only and cannot be refunded. Simply follow the guidelines below. Please note that items received after 30 days of ship date will only be eligible for an exchange of the same item in a different size. Any defective item or incorrect shipment will be replaced at no shipping charge to you.
RETURNS
You can return unworn, unused items within 30 days of ship date for a refund, less the original shipping and handling fees. The refund will include the retail price paid, plus any applicable sales tax. Please note that items received after 30 days of ship date will only be eligible for an exchange of the same item in a different size. The customer is responsible for all return freight charges, including duty and tax if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information; however, domestic and international parcel packages are typically not traceable. Refunds can only be issued against the credit card used on the original order. On the back of your packing slip, note the reason(s) for the return. Enclose your packing slip with the item and ship to:
RUFF RIDERS
PO BOX 30301
Fort Lauderdale, FL 33303
Please allow 10 business days after receipt in our warehouse for your return and refund to be processed. If your refund does not appear on your statement within four weeks or one billing cycle, please call 954.591.0901.
-Please note: We only process exchanges that were purchased via this online store.
-Garments purchased at any specialty stores are subject to that store return/exchange policy
EXCHANGE
You can return unworn, unused items within 30 days of ship date for an exchange. Exchanges are only valid for the same item in a different size. We will send you the requested item at no shipping charge to you. The customer is responsible for all return freight charges, including duty and tax, if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information; however, domestic and international parcel packages are typically not traceable. On the back of your packing slip, note the reason(s) for the exchange. Enclose your packing slip with the item and ship to:
RUFF RIDERS
PO BOX 30301
Fort Lauderdale, FL 33303